Creating knowledge driven relationships up and down the channel
NetWorld Systems™ product specialists and engineers work closely with channel partners to provide optimal networking solutions for end users. Each technical request from a reseller is analysed for technology requirements. Because we operate multi-vendor, multi-platform laboratories, engineers are able to simulate many different situations in order to devise quick solutions for resellers. After a solution has been designed and implemented, systems engineers assist with troubleshooting, upgrades and fault management.
Optimal by design
Our networking design team is focused on conceptualisation rather than products and technologies. This means we can define the best overall policy strategies for resellers. Certified networking professionals help resellers successfully handle lucrative IT projects–especially those involving outsourced, remotely managed or multi-vendor initiatives.
Our business plan is to help our resellers offer the most exciting and profitable solutions to build their clients’ networks. Our commitment is to:
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Increase run-rate through the introduction of new vendors within the LAN/WAN marketplace and through lead generation for these technologies
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Distribute technology that provides single vendor and multi-vendor solutions
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Engage with vendor sales teams to identify and work on key opportunities jointly
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Work hand-in-hand with the reseller’s sales and technical resources
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Reduce reseller’s business costs by providing specific advanced networking expertise to complement their skills
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Provide resellers with extra sales and professional resources
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Educate reseller’s account managers on our product range and continue to encourage and reward multi-vendor selling initiatives
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Capitalise on our knowledge of IT vendors and segmentation by vertical market and product line.
Managed service offerings
NetWorld Systems™ recognises that a complete networking solution requires a suite of managed services to ensure our resellers combine best of breed technology with all the services necessary to meet the infrastructure requirements of an organisation and the service level agreements (SLAs) that validate them.
These services are only available through our reseller partners and are developed in association with our vendors to ensure the technology we distribute is never a passive option but a live, continuous, complete IT solution.
NETproof™ Professional Services
NETproof™ provides a range of installation services from pre-configuration through to fully customised rollouts. Our engineers have been vendor certified at the highest levels to ensure our support is second to none.
There are three predefined installation options available that will be suitable for most resellers to offer their customers. If the customer does not fit into one of these scenarios then NetWorld Systems™ will provide a custom installation plan. Fixed-priced installations are also available which give resellers the confidence of a fixed price contract.
NETproof™ Logistics
NETproof™ Logistics is our comprehensive technology preparation program for management and configuration of all hardware and software for the end-user. Devices can be configured, tested and delivered anywhere in Australia within 48 hours.
SafetyNET™ Advanced hardware replacement
NetWorld Systems™ understands the critical nature of your customers’ networking products and has developed a unique advance replacement service to suit. SafetyNET™ covers your customers in the event that the hardware defending their network fails. The SafetyNET™ service is delivered in one of two ways depending on the vendor product that is covered:
Either way, we collect the faulty unit and return it on behalf of the customer to the manufacturer. Our standard service is next business day for Sydney and Melbourne metropolitan areas and best effort for the rest of Australia. Extended hour contracts are also available.
On selected products we also store the configuration of the product on a weekly basis and download the configuration to the unit before shipping to the customer.