The following links are available for support of Aruba Networks products.

The ArubaTAC is available on 1300-4-ARUBA or 1300-4-27822. This will provide access for standard resellers and end users to normal US based support. You can also email support@arubanetworks.com

If your Aruba Networks product has a Networld Systems SafetyNET service provided with it then all you need to do is provide NetWorld Systems with an RMA number from Aruba and we will enact the SafetyNET service.

The SafetyNET service is simply a hardware swap service for a faulty product. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the SafetyNET Service. To log the incident use the above phone number or go to the support website. If the unit does not power up at all you can initiate the SafetyNET service without waiting for an RMA number.

For online support for existing customers you will need to log in to http://support.arubanetworks.com