Riverbed Technology offers world-class support to help customers fully leverage the value of their Riverbed investment. Riverbed's trained technical support staff is available around the clos (24 hours a day, 7 days a week) to help customers and partners quickly and easily use, manage and troubleshoot Riverbed products in their network. In addition, Riverbed provides a wide variety of online support materials to answer most questions.

For more information visit http://www.riverbed.com/support/

Riverbed Technology Support Site - https://support.riverbed.com/

SSL Registration - https://sslcert.riverbed.com/ssl/main.php

Field Notice Potential Power Supply Issue - http://www.riverbed.com/fieldnotice/

Phone Support

You can contact Riverbed online or over the phone. Before you pick up the phone, consider the other online support options such:

Knowledge Base

User Documentation

Riverbed provides phone support at 1300 00 RVBD (1300 007 823) Option 2.

SafetyNET

If your Riverbed product has a Networld Systems SafetyNET service provided with it then all you need to do is provide NetWorld Systems with an RMA number from Riverbed and we will enact the SafetyNET service.

The SafetyNET service is simply a hardware swap service for a faulty product. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the SafetyNET Service. To log the incident use the above phone number or go to the support website. If the unit does not power up at all you can initiate the SafetyNET service without waiting for an RMA number.