BlueTouch Service Options are a comprehensive set of service plans designed to meet your needs. All service options include the following:

• Unlimited 24x7 telephone support
• Access to WebPower
• Unlimited access to major, minor and maintenance releases of Blue Coat operating system software
• Hardware replacement options including:
• Return to Factory (RTF)
•  Same Day Ship (SDS)
•  Guaranteed Next Business Day Arrival (NBD)*
•  Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)*

*Optional onsite technician to install the replacement hardware at your location (available on selected packages