The following links are available for support of Force10 Networks products. Customers with any sort of Vendor Maintenance Plans should use the following information for support.

If your Force10 product has a Networld Systems SafetyNET service provided with it then all you need to do is provide NetWorld Systems with an RMA number from Force10 and we will enact the SafetyNET service.

The SafetyNET service is simply a hardware swap service for a faulty product. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the SafetyNET Service. To log the incident use the phone number below or go to the support website. If the unit does not power up at all you can initiate the SafetyNET service without waiting for an RMA number.

Technical Assistance Center (TAC)
The TAC is available 24 x 7 for assistance with configurations, feature implementation, troubleshooting, and general information. Customers covered by a maintenance program receive all TAC services with the highest priority as part of their maintenance agreement.

There are three primary ways to contact the Force10 TAC:

E-mail Direct Support : support@Force10networks.com
Web : www.force10networks.com/CSPortal20/
Telephone support customers from Australia: 0011-1-408-965-5800

E-mail, Web, and telephone support provide rapid responses from the Force10 Technical Support Engineers and Sr. Technical Consultants. Typical response is 15-minutes or less for urgent issues. Normally, our customers use the e-mail option and attach configuration or diagnostic file information from the product.

Contacting Force10 TAC
Force10 uses serial numbers and software versions as a key for all services. If you suspect a hardware problem, provide the serial number. If you suspect a software problem, provide the complete software version number (e.g., 5.2.2.1). Also, please include any symptoms or a complete description of the problem. If the problem is not urgent, please indicate the appropriate priority.

The following information is useful for opening a support case:

Your name*
Your company*
Your phone number*
Your e-mail address*
Module serial number*
Software version number
Symptom description*
Case priority*
Show tech-support

*Information is the minimal requirement to open a case with Force10 TAC

Force 10 Product Documentation

https://www.force10networks.com/csportal20/KnowledgeBase/Documentation.aspx

Force 10 E-Series Tech Tips and FAQ

https://www.force10networks.com/csportal20/KnowledgeBase/ToolTips.aspx

Force 10 S-Series Tech Tips and FAQ

https://www.force10networks.com/csportal20/KnowledgeBase/ToolTipsSSeries.aspx