At Infoblox, we believe that obtaining support for our products should be just as convenient and hassle-free as using them. That’s why we have designed and developed support offerings that are suitable for a wide range of businesses.

The Infoblox Support site provides useful tools for efficient case management, expert knowledge and technical documentation to help manage Infoblox products. For instructions on using the tools in our secure portal, please download the user guide on this page. A login is required to access following online tools:

·          Case Management

·          Knowledge Base

·          Technical Library

·          Downloads

To access the Infoblox support site visit http://www.infoblox.com/support/

If your Infoblox product has a Networld Systems SafetyNET service provided with it then all you need to do is provide NetWorld Systems with an RMA number from Infoblix and we will enact the SafetyNET service.

The SafetyNET service is simply a hardware swap service for a faulty product. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the SafetyNET Service. To log the incident go to the support website. If the unit does not power up at all you can initiate the SafetyNET service without waiting for an RMA number.